Shipping policy
- Processing Time: Orders are processed within 1-2 business days after being placed. If an order is placed on a weekend or holiday, it will be processed on the next business day.
- Shipping Methods: We offer several shipping methods including standard shipping, expedited shipping, and express shipping. Shipping fees vary based on the shipping method selected and the destination.
- Shipping Rates: Shipping rates are calculated based on the weight of the package and the destination. Shipping rates are displayed during checkout and are subject to change without notice.
- Delivery Time: Delivery times vary based on the shipping method selected and the destination. Standard shipping typically takes 3-5 business days, expedited shipping takes 2-3 business days, and express shipping takes 1-2 business days.
- International Shipping: We offer international shipping to select countries. International shipping rates vary based on the destination and the weight of the package. International orders may be subject to customs fees, taxes, and other charges that are the responsibility of the customer.
- Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package on the carrier's website.
- Shipping Restrictions: We do not ship to PO boxes or APO/FPO addresses. We also do not ship to certain countries due to customs restrictions.
- Shipping Errors: If you receive a package that is damaged or contains the wrong items, please contact us within 7 days of receipt. We will work with you to resolve the issue as quickly as possible.
- We do not cover the costs of duties and taxes on our end. This is responsibility of the customer on their region.